Terms & Conditions

Nicotine is a harmful and addictive substance, the products offered on this site are nicotine & tobacco free. We do not, under any circumstances, advertise the use of tobacco products on this site. We do not sell tobacco or smoking products so please do not ask. We only sell Hookah/Shisha pipes & equipment, as well as vaping flavours.

All customers must be 18+ to buy from this site. By buying from this site (and hence agreeing to these Terms & Conditions) you confirm that you are at least 18 years old.


Notice By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. World of Shisha™ reserves the right, at any time, to modify, alter, or update these Terms and Conditions, and by using https://worldofshisha.com.au you agree to be bound by such modifications, alterations, or updates.

World of Shisha™ is not responsible for typographical errors. Customers are encouraged to review the terms of sale on a periodic basis for modifications. No World of Shisha™ employee or agent has the authority to vary any of World of Shisha™'s policies of the terms and conditions governing any sale. World of Shisha™'s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this site should be construed to alter such agreements. 

This site may contain links to other independent third-party web sites ("linked sites"). These linked sites are provided solely as a convenience to our visitors as a soure of information. The content on such linked sites are not under the control of World of Shisha™, and we are not responsible for and do not endorse the content of any such linked sites, including any information or materials contained on such linked sites.

The conditions of use and privacy policy of any third-party website may differ substantially from the conditions of use and legal notices that apply to your use of this World of Shisha™ website. Please review the conditions of use for all third-party websites for more information about the terms and conditions that apply to your use of the third-party websites.

World of Shisha™ does not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected or that your use of the site will provide specific results. If notwithstanding the other provisions of these terms of use, World of Shisha™ is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the site or any content, World of Shisha™'s liability shall in no event exceed the dollar amount paid by you for the product(s) you purchased on the site.

All website content, including but not limited to prices, Product data and images, and Product availability are subject to change without notice. We make no warranty or guarantee that the information on our website is error-free, complete, or current. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the method of original payment. Prices and information advertised or displayed on third-party website, related to the products we have for sale, might not be accurate.

This information is maintained through a data feed we provide which has the most current product images, descriptions, and prices. Although we make every effort to ensure the information displayed is the most accurate, we do not own or control these third party web sites and therefore cannot be held responsible for erroneous or outdated product listings and we cannot guarantee that the colour you see matches the product colour, as the display of the colour depends, in part, upon the monitor you are using. Please notify Customer Service and we will do our best to have the information corrected.

Returns: We hope that you enjoy your recent purchase. In the event that you are unhappy for any reason with your online purchase, please follow the directions below for website returns. 

If you have questions about returning items, please email us using the contact form. Merchandise purchased from https://worldofshisha.com.au may be returned within 14 days starting from the date your package has been received. It is recommended that you initiate the return process as soon as possible to insure that we receive your package in the appropriate time. When processing your return, all products must be in its original condition (unused and in original packaging) and accompanied by a copy of your invoice/shipping receipt in the box. Original shipping and handling costs and costs incurred for shipping returns are non-refundable. In the case that you are returning a product because it arrived damaged/faulty, please let us know immediately upon receipt and we will arrange a refund, or exchange if feasible. If your order is missing merchandise or you receive the wrong merchandise, please contact us within 3 days of receiving your order, so we can start the claims process promptly. However, delays in reporting the problem will complicate the process and may result in the denial of your claim, especially if it is regarding broken glass parts as we have to establish that the parts were actually damaged during transport. Please insure your package for the retail value of the items. This way you will be protected if the package is lost or damaged. We will not be held responsible for any loss or damage occuring during return postage. If you choose local pick-up as a delivery method it is your responsibility to check upon pick-up that your order is correct and not missing any merchandise. Note: Gift Certificates cannot be returned or refunded under any circumstances. Gift Certificates also have an expiry date of 6 months from the date of purchase and will not be valid after that period has passed. Partial use is allowed. 

Nothing in these Terms and Conditions purports to modify or exclude the conditions, warranties, guarantees and undertakings, and other legal rights, under the Australian Consumer Law and other Australian laws which cannot be modified or excluded. Except as expressly set out in these Terms and Conditions and as required by the Australian Consumer Law, the Business makes no warranties or other representations to the Buyer. World of Shisha™’s liability in respect of these warranties, representations, undertakings and guarantees is limited to the fullest extent permitted by law. Any warranties made by World of Shisha™ to the ultimate Customer/User of the Goods is solely for the benefit of the Customer, and no Buyer purchasing goods for resale or business use shall be entitled to bring claims under any such warranties. 

The Nargilem® NPS range is backed by a 5 year special limited manufacturer warranty. Customers should register (with proof of purchase) at www.nargilem.com/warranty. Nargilem's® Terms & Conditions apply. The warranty contract is between the customer and Nargilem®. World of Shisha™ is in no way involved in the provision of this warranty. All warranty claims shall be made directly with the manufacturer.

Due to the nature of the products, under no circumstances will glass parts be replaced unless you can prove items were damaged in transit. We cannot replace glass parts that were damaged during usage, but we can arrange replacement parts at competitive prices for you.

LED modules come with a 7-day warranty against defects (provided that the defect did not occur due to owner's fault). 

Standard coal burners (Dschinni® brand, or others) come with a 7-day warranty against defects (provided that the defect did not occur due to owner's fault). There is no extended warranty due to the nature and use of this product. 

Shisha pipes and accessories generally do not come with any warranties due to the nature of the products. Some manufacturers offer extended limited product warranties, however any claims have to be made directly with the manufacturer. We will assist you with any claims but cannot guarantee that it will be accepted. Any provision of complimentary replacement parts for your used Shisha/Accessory is at the discretion of the manufacturer. Please note that any provision of replacement parts or service repairs is out of goodwill, unless the Shisha/Accessory is covered by a warranty such as the Nargilem NPS.

In the case that you are returning a product because it arrived damaged/faulty, please let us know within 48 hours of receiving it and we will arrange an account credit, or an exchange if feasible. Note, that in some cases compensation for the item will have to be paid directly by Australia Post due to their policies. This is the case for high value items, when the damage can clearly be proven to be Australia Post's fault. The receiver of the parcel then has to present the damaged item (including packaging) to their local Australia Post office and fill out a form. After examination the refund will be given directly to them. Read more about this policy on https://auspost.com.au/receiving/missing-damaged-or-delayed-items/compensation

Our shipping address for returns will be given to you during the return process. Depending on your location, there will be a 2-10 business day transit time for your package to arrive at our business address. Once received, returns are processed within one business day and a credit will be posted to your account within 5-7 business days.

Customer Service is available 24/7 and we aim to answer all your enquiries as fast as possible. Please contact email us using the contact form. Please contact via email/chat/Facebook/Instagram.

BILLING ADDRESS HAS TO MATCH SHIPPING ADDRESS (NO UNCONFIRMED PAYPAL ADDRESSES ALLOWED) FOR ALL ORDERS OR ORDER WILL BE CANCELLED! WE CANNOT CHANGE YOUR SHIPPING ADDRESS ONCE PAYMENT HAS BEEN MADE, IF PAID VIA PAYPAL (BANK TRANSFER PAYMENTS NO PROBLEM)! ANY FRAUDULENT ORDERS/ACTIVITY WILL BE FORWARDED TO LOCAL AUTHORITIES AND WE RESERVE THE RIGHT TO TAKE LEGAL ACTION AND/OR HIRE A DEBT COLLECTOR IF NECESSARY. WE RESERVE THE RIGHT TO CANCEL ANY SUSPICIOUS ORDERS. 

All products ordered on this site must be paid in advance. We are not responsible for any payment error occuring during checkout process due to issues related to our payment providers. We are not responsible for any postage delays once the order has been handed over to the postal organisation for transport. Any delays are out of our control once the item has been handed over to Australia Post (or courier service). Transit times are strictly estimates/averages and we cannot promise that your item will arrive within that specified timeframe. Please note that some far/remote destinations might be subject to a small postage surcharge even after order has been placed/paid for. This is due to the fact that Australia Post/Couriers Please charges up to $85 to ship some Shishas to certain locations (mostly remote NT, WA, TAS). Alternatively, we can cancel your order for a full refund. 

Couriers Please will leave a card if nobody is home to accept the parcel(s), and offer the possibility to book a redelivery online. Please note that we cannot be held responsible for any lost/stolen parcels if you choose the Couriers Please "leave at premises unattended" redelivery option, as this voids any insurance. Make sure to request the standard signed-for redelivery option at all times.

International shipping fees do not include possible customs duty, fees, or taxes in your delivery country. Please check with your local customs office before ordering. We are not responsible for items seized or destroyed by your local border control. Please check in advance if you are allowed to import the goods you want to order from us. Shipping fees will not be refunded for orders that have been returned to us by foreign customs, a 15% restocking fee will apply on the value of the items. Seized items/orders are strictly non-refundable. 

Pre-order deposits, where applicable, are non-refundable, especially for made-to-order or special order items.

Made-to-order and special order items have to be paid in advance and all payments are non-refundable. In general, there is no change of mind return possible for special order and made-to-order items, especially when the item has been customised for you. We are not responsible for any delays that can happen with special order items, and especially made-to-order items (e.g. customs checks, shipping delays, production delays). All delivery dates are estimates and can vary to a reasonable degree. Any pre-payment made for wholesale orders is non-refundable (i.e. items ordered in especially for you). Strictly no use of discount vouchers allowed on any made-to-order, special order, or wholesale orders. By default, all codes have been disabled for these products, however we reserve the right to revoke any stated offer and to correct any errors in existing orders, i.e. cancel discounts.  

Loyalty points earned through this site have to be translated into a voucher under "My Account" --> "My Loyalty Points". The voucher will be active 8 days after it has been generated and will show up in your cart to use. If an order is cancelled/returned related loyalty points for that order will be cancelled. World of Shisha™ cannot be held responsible for system faults or loss of points due to system errors, however we will do our best to recover your point balance. World of Shisha™ will not allow obvious double orders that are intented to exploit the loyalty system, i.e. placing two identical orders in a short time frame, and returning the order that has no loyalty voucher applied to it for a refund. Should we suspect someone exploiting the loyalty system we reserve the right to cancel any orders or vouchers. Loyalty points cannot be used by wholesale customers under any circumstances. 

For wholesale enquiries email us using the contact form and we will be in contact soon. Different Terms & Conditions may apply as discussed during ordering process. 

These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland. The Buyer and the Business agree to submit to the non-exclusive jurisdiction of Queensland and the Federal Court of Australia. 

World of Shisha™ is in no way liable for any damages to your person or property arrising from the use of the advertised/sold products. The use of any of these products is at your own risk and you agree to this when buying from this website, effectively waiving any liability claims. 

Privacy Policy

Personally identifiable data about our customers is known to us only when willingly submitted by the users of our online store. We collect personal information from you – such as your name, phone number, email address and postal address – so that we can provide you with the products you want as well as the best shopping experience possible. Without this information, we may be unable to get you the items you’re after.

Please note, we do not collect or maintain any credit card details. All credit card processing and security is provided through PayPal, ensuring the best possible privacy and fraud protection to our customers.

When you visit our website we may collect information, such as the address of your Internet service provider, the name of the web page directing you and your activity on our site. The information we collect may be used to process your transactions, improve our stock system and to help further develop our website and online shop. 

We do not sell, trade or rent your personal information to others.

We do however use other companies and individuals to perform services on our behalf, such as delivering orders and processing payments (i.e. Australia Post and PayPal). They will have limited access to your personal information. They will only be given information which is needed to perform these services and we will not authorise them to use your information for other purposes.

Our website uses cookie technology to help us provide you with a better experience with the use of our website. You may configure your web browser to refuse the use of cookies, however it is not recommended and may result in the loss of functionality on our website.

When you make a purchase or an account with World of Shisha™, you are given the option of receiving future communication from us. We will occasionally send marketing newsletters to you which may contain information on new arrivals, updates, and sales offers. All our customers are given the option to unsubscribe or opt-out of receiving our communications. Simply send us and email if you want to unsubscribe. 

The security of your personal information and experience is important to us. However, we accept no responsibility for any misuse, loss, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

We may review this policy at any time and will notify you of any changes by posting an updated version on our site.